ABN AMRO

Research results showed that the requirements could be fulfilled with an Intranet site. This Intranet site has been set-up with a secured area and has accomplished to share the following knowledge: Convey new methods of project tracking; Introduce the Change Management department and the Investment Board; Show the monthly tracking results on a secured area.; Change Management Intranet site is ‘live’; The new manual for the Intranet site should be available; Tracking of projects is easier due to new developed process. As of a result of this, tracking has become easier and transparent. It is now possible to show the monthly results in a secured area; There is an extra medium to introduce the Change Management department and the Investment Board.

We were involved in a 6 week process of requirements gathering and playback. Initially, interviews were conducted with around 30 representative groups from across the business. These contributors included representatives from the client facing departments across the sectors, representatives from each of the major product groups within WCS, representatives from the countries within which ABN AMRO operates and representatives from each of the WCS Service and support groups. Initial requirements for the group were recorded before a consolidation exercise mapped all of the individual requirements against the universal set. This mapping was then circulated back round the key stakeholder representatives to fill in the gaps and ultimately drive a consensus position on the site requirements. We provided key deliverables: content audit, work process flow, gap and task analysis and sitemap.